Exagon consulting: impact on the IT organization should not be underestimated IT service logistics (ITSL) as an alternative to the classic IT service management Kerpen, 06.06.2011 – the Organization of IT service management is often not sufficiently prepared for cloud initiatives of companies, because the reference of external services requires at least in part an adaptation of processes. This is due to the findings by Exagon consulting that the process interfaces in the cloud are to make. This includes, for example, a clear performance and quality management, in which the performance requirements of the various external services must be coordinated and a monitoring of cloud services is required. Completely different process conditions, roles, and responsibilities due to the cloud strategies”, judge Exagon – Managing Director Werner Stangner. Be underestimated these changes and not conceptually settles down the Organization to considerable inefficiencies can the consultant problematizes arise”. The cloud is very tempting because of its many promises from before part in public discussion currently, but such a step must be prepared yet pragmatic.” Stangner therefore recommends a systematic approach in different stages: orientation: derived from the IT strategies as well as the existing framework in the Organization a clearly articulated objectives will be developed.
Potential analysis: It is necessary to undertake a differentiated investigation of the possible benefits in its different facets in accordance with departmental and IT-specific requirements. Derived change analysis: The technical, procedural and organisational framework conditions must be determined accurately and in a matrix of the advantages and disadvantages. Develop business case: by weighted decision criteria, a review of cloud scenarios is possible, allowing for the development of a concrete business case. Project roadmap: In the case of a decision per cloud, which is Planning the implementation project in his entire steps of the market evaluation to the implementation of the change needs to make. As the conceptual basis for the cloud-related changes in the need for the approach IT service logistics (ITSL) as an alternative to traditional IT service management Exagon therefore sees. ITSL is based both on international standards such as ITIL or COBIT, goes beyond but by the direction on the external service processes such as the cloud computing conceptual significantly the previous concepts of ITSM.
Classic IT service management is mainly involved in the structuring of internal IT processes”, explained Stangner. As a consequence of the idea of cloud computing no longer only the internal structures of importance, but equally the interfaces are outward as a precise integration of external services must be created.” About Exagon: The Exagon consulting & solutions GmbH has been established since 1994 as an independent IT consulting firm on the market. The Business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and also operational aspects. This includes Exagon performance portfolio both consulting services such as extensive training.